Refund policy

RETURN AND REFUND POLICY

MADE-TO-ORDER PRODUCTS

Our products are created especially for each order. Because production begins after an order is placed, we do not accept returns or exchanges for choosing the wrong size or color, changing your mind, or buyer’s remorse.

DAMAGED, DEFECTIVE, MISPRINTED, OR INCORRECT ITEMS

Please inspect your order when it arrives. If your item is damaged, defective, misprinted, or different from what you ordered, contact us at nsnl.inv@yahoo.com within 7 days of delivery.

For packages damaged during shipping, contact us within 72 hours of delivery.

Please include:

• Your order number
• A description of the problem
• Clear photographs of the item and packaging
• A photograph of the shipping label, packing slip, or QR code included with the order

If your claim is approved, we will provide a replacement or refund at no additional cost.

CANCELLATIONS

Contact us immediately if you need to cancel an order. A full refund may be issued only if production has not started. Once production begins, the order cannot be canceled or changed.

LOST PACKAGES

Contact us if tracking has not updated for 30 days or if your package appears to be lost. Approved claims may receive a replacement or refund.

REFUNDS

If a refund is approved, it will be returned to your original payment method within 10 business days. Your bank or credit-card company may require additional time to post the refund.

Do not mail a product back without contacting us and receiving approval first.

Questions about returns or refunds can be sent to nsnl.inv@yahoo.com.